Support Topic

The GPS Collar or GPS Collar with E-Collar Module is not responding to the Handheld Device.

  • Make sure the GPS Collar has been charged. The collar will charge in 4 hours.
  • Verify the collar has been turned on. Refer to “PREPARE THE GPS COLLAR/E-COLLAR MODULE” on page 11. Make sure the collar is paired to your Handheld Device. From the My Collars Screen, select Pair Collar. Follow the instructions on the screen.
Products related to this Support Topic:

_en-fi